Warranty

 LIMITED TIRE WARRANTY

PT. Multistrada Arah Sarana,Tbk, as the Manufacturer of tires under "ACHILLES" brand {"Tires"), gives a "Limited Tire Warranty,” which is a replacement with a new similar tire (maximum), for all tires with Manufacturer's defects during the Warranty Period (5 years, as from the manufacturing date, as stated in DOT).

PT. Multistrada Arah Sarana,Tbk. warrants the tire mileage sold in USA during warranty period as follow:

 

PATTERN 

MILES 

NOTES

122

35,000 

 

2233 

35,000 

 

868 All Season 

50,000 

 

ATR-K Economist 

35,000 

 

ATR SPORT 

35,000 

 

ATR SPORT 2 

35,000 

 

Desert Hawk UHP 

35,00 

 

Desert Hawk A/P 

35,000 

 

Desert Hawk A/P2 

35,000

 

Desert Hawk H/T

45,000

 

Desert Hawk H/T2

60,000

 

Desert Hawk A/T

45,000

Non LT

Desert Hawk A/T2

60,000

Non LT

Desert Hawk X-MT

50,000

Non LT

 

 

NOTES:

  • In assessing the damage, the final judgment shall be made by Manufacturer's representative staff or persons authorized by PT. Multistrada Arah Sarana,Tbk.
    • The compensation amount will be calculated on pro-rated basis, 1.6 mm (2/32") or less groove depth is not considered in tread wear proportion.
    • Tires replaced on a warranty basis shall become the property of PT. Multistrada Arah Sarana, Tbk.
    • Tires with unserviceable damage that is proven to be a Manufacturer's defect should be accepted.

WHAT IS NOT WARRANTED :

Th following listed damages due to improper usage will not be acceptable for replacement nor compensation:

  • Tires damaged by road hazards, fire, accidents, corrosion, vandalism or damage caused by nature.
  • Tires damaged due to improper inflation pressure or usage of unsuitable or faulty rim, valve, or having been run while flat.
    • Tires with premature or irregular wear due to improper inflation pressure, non-rotation of tire position, usage of unsuitable or faulty rim and defective mechanical conditions of the vehicle, including misalignment, faulty shock absorbers or brakes, wheel imbalance and worn or faulty parts.
      • Tires damaged due to mounting / dismounting by improper procedures or tire / wheel assembly balance.
      • Tires in an out-of-round condition after the first 20% of original groove depth
        • Tires damaged due to improper application of tire size and/ or specification or on vehicles in racing or special applications.
  • Tires with 1.6 mm (2/32") or less of remaining groove depth.
  • Tires which have been retreaded / repaired.
  • Tires suffered by flat spot while immobile.
  • Tire noise due to irregular wear.
  • Tires damaged due to improper handling in customer's warehouse during customer distribution.
    • Tires with weather-cracking that were purchased more than four (4) years prior to presentation for adjustment or, if purchase date cannot be verified, manufactured more than four years prior to presentation for adjustment.

EXEMPTION:

All obligations or liabilities for loss of time, inconvenience, loss of use of vehicle or other incidental or consequential damages and Customer's Obligation stated hereunder are exempted from the above Manufacturer Warranty.

CUSTOMER'S OBLIGATIONS:

  • The customer must present the claim Tire, together with the vehicle on which it was used, to an authorized Tire Distributor.
  • The costs of mounting, balancing, and any other service charges or applicable taxes are payable by the customer.